Privacy Policy
Last Updated: April 27, 2026
1. Introduction
Welcome to ReelForge, operated by Make Real LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform to generate short-form videos.
2. Information We Collect
We collect personal information that you provide to us when you register, use our services, or contact us:
- Account Information: We use Clerk for authentication. This includes your email address, name, and profile information provided by social login providers.
- Content Data: We collect the ideas, scripts, and prompts you input into our platform to generate videos.
- Media Assets: We store the images, audio files, and finished videos generated through our pipeline.
- Payment Information: All payments are processed by Stripe. We do not store your credit card details on our servers.
3. How We Use Your Information
- To provide and maintain our video generation service.
- To process your payments and manage your subscription.
- To communicate with you regarding your video status and account updates.
- To improve our AI pipeline and user experience.
- To enforce our terms of service and prevent abuse.
4. Data Sharing and Sub-processors
We share data with the following third-party services to provide our core functionality:
- Claude (Anthropic): For script generation and scene splitting.
- ElevenLabs: For voiceover generation and word-level timestamps.
- Grok (xAI): For image generation.
- Google Cloud Platform (GCP): For storing media assets and running our assembly worker.
- Stripe: For secure payment processing.
- Clerk: For identity management.
- Resend: For transactional email notifications.
5. Data Retention
Finished videos are retained in our storage for 30 days before being automatically deleted. Intermediate assets (draft clips, raw audio, base images) are purged shortly after the final video assembly is successful. User account data is retained as long as your account is active.
6. Your Rights
You have the right to access, correct, or delete your personal information. You can manage your project and video data directly from the dashboard. For full account deletion requests, please contact us.
7. Contact Us
If you have any questions about this Privacy Policy, please contact the Make Real LLC team.